Shipping policy

Shipping Policy

Last updated: October 10, 2026

Thank you for shopping with us! We are committed to processing and delivering your orders as smoothly as possible. Please review our Shipping Policy to understand how orders are processed and shipped.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays. During peak seasons, promotional events, or periods of high order volume, processing may take longer.

You will receive a confirmation email after placing your order. If tracking information is available, it will be provided once your order has been shipped.

2. Shipping Destinations

We ship to the destinations available at checkout.

Shipping availability may vary depending on the product, destination, and delivery service. If your location is not available at checkout, please contact us before placing your order.

3. Shipping Methods and Delivery Estimates

Available shipping methods and estimated delivery times will be displayed at checkout where applicable.

Delivery times depend on the destination, shipping method, carrier, customs processing, and other factors.

Unless expressly stated otherwise, delivery estimates are not guaranteed. Delays may occur due to weather, carrier disruptions, customs inspections, or other circumstances beyond our reasonable control.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase, unless a shipping promotion or free-shipping offer applies.

Any applicable shipping fees and conditions will be disclosed during checkout.

5. Order Tracking

Once your order has shipped, we may send you a shipping confirmation email containing tracking information, where available.

Please allow some time for tracking information to become active after the carrier receives your package.

If your tracking information has not updated for an extended period or you have questions about your delivery, please contact us at zhoufugoog@gmail.com.

6. Incorrect or Incomplete Shipping Addresses

Please ensure that your shipping address and contact information are accurate and complete when placing your order.

If you notice an error, contact us as soon as possible at zhoufugoog@gmail.com. We will try to update the address if your order has not yet been processed or shipped, but changes cannot be guaranteed.

We are not responsible for delivery issues caused by incorrect or incomplete information provided by the customer, to the extent permitted by applicable law.

7. Lost, Delayed, or Undelivered Packages

If your package appears to be delayed, please first check the tracking information provided by the carrier.

If your order appears to be lost or has not arrived within a reasonable period after the estimated delivery date, contact us at zhoufugoog@gmail.com with your order number.

We will review the situation and, where appropriate, work with the shipping carrier to investigate and help resolve the issue.

Nothing in this policy excludes any remedies or rights available to you under applicable law.

8. Damaged Packages or Incorrect Items

Please inspect your order upon delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us at zhoufugoog@gmail.com as soon as reasonably possible. Please include your order number and clear photographs of the item and packaging, if available.

We will review your request and work with you to determine an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

9. International Shipping, Customs, and Duties

For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country's laws and import procedures.

Unless otherwise stated at checkout or required by applicable law, these charges are the customer's responsibility.

Customs inspections and import procedures may affect delivery times. Customers are responsible for ensuring that the ordered products may legally be imported into their destination country.