Refund policy

Return and Refund Policy

Last updated: October 10, 2026

At our store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our Return and Refund Policy below before requesting a return.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the following conditions must be met:

The item must be unused and in its original condition.
The item must be returned with its original packaging, where applicable.
Proof of purchase, such as an order confirmation or order number, must be provided.
You must contact us and receive return instructions before sending any item back.

Items returned without prior authorization may experience processing delays.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

Custom-made or personalized products, unless they are defective, damaged, incorrectly made, or otherwise eligible under applicable law.
Items that have been used, damaged, or altered after delivery, except where the issue is covered by applicable consumer protection laws.
Gift cards and other items that are legally non-returnable.

If an item is defective, damaged, incorrectly shipped, or not as described, please contact us so we can help resolve the issue.

Nothing in this policy limits any mandatory consumer rights you may have under applicable law.

3. How to Request a Return

To initiate a return, please email us at zhoufugoog@gmail.com with the following information:

Your order number.
The name of the item you wish to return.
The reason for the return.
Photos of the item, if it is damaged, defective, or incorrect.

We will review your request and provide return instructions, including the applicable return address.

Please do not send items to an address until we have confirmed the return instructions.

4. Return Shipping Costs

For returns due to a change of mind or other reasons not caused by us, the customer is responsible for the return shipping costs.

If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us before returning it. We will review the issue and provide an appropriate resolution, including return shipping arrangements where applicable.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law or otherwise stated by us.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days after approval for us to process the refund. The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

If you have not received your refund after this period, please contact us at zhoufugoog@gmail.com.

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us at zhoufugoog@gmail.com as soon as possible.

Please include your order number and clear photos of the issue. We will review your request and work with you to arrange an appropriate solution, which may include a replacement, repair, or refund, depending on the circumstances and applicable law.

7. Exchanges

If you wish to exchange an item, please contact us at zhoufugoog@gmail.com before returning it.

Exchanges are subject to product availability and eligibility. If an exchange is unavailable, we will discuss the available options with you.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have not yet been processed or shipped may be eligible for cancellation. Once an order has been processed, customized, or shipped, cancellation may no longer be possible.

Your statutory cancellation rights, where applicable, remain unaffected.

9. International Returns

For international orders, return shipping costs, customs procedures, and delivery times may vary depending on the destination country and the return location.

Please contact us before returning an international order so that we can provide the appropriate instructions.

Any mandatory consumer rights applicable to your order will continue to apply.